Customer satisfaction is our goal. If you are not satisfied with your product, you may return any unworn, undamaged merchandise purchased within 30 days of delivery for an exchange or full refund of the purchase price.

Any product that fails our quality inspection due to scratches, damage, or other signs of wear, will be returned to you and no refund will be issued. When trying on your purchased product, we recommend doing so without wearing any accessories that may damage or scratch it. Similarly, avoid placing your Yettaboyle product on hard surfaces like those made of metal, glass, granite or ceramic.

Watch straps that are sized (cut) are considered final sale and are not eligible for returns or exchanges. Items must be returned in their original packaging, including any accessories, extra links, free gifts, or anything else that came with the item.

Orders placed from November 15 through December 15 have an extended return policy through January 15.


To start your return, please follow these steps:

Your Longines product must be returned with any boxes, warranty cards, user manuals, gifts with purchase (if applicable), and any extra links due to bracelet sizing. In order to expedite your return, you must choose the appropriate reason code for your return on the return form. Carefully package merchandise to prevent damage in transit.

If you need help, please contact us at 832-465-0584 (From 8 AM to 6 PM ET Monday through Friday) or by emailing [email protected].

We recommend that all returns and exchanges be sent by FedEx with a valid tracking number attached. We are not responsible for items which are lost, stolen, broken, or damaged during the return process. All refunds will be issued in the form of the original payment.

Please note: All exchanges must be equal or greater in value to the returned merchandise. If the value of the item(s) that you wish to exchange exceeds the value of your returned item(s), you will be charged the difference.

Return your package to:

The Swatch Group (U.S) Inc.

C/O – Longines Ecommerce Division

2615 Candlelight Drive Houston Texas, 77042 TX

Extended Holiday Return Policy : Purchases made from November 20th through December 22 have an extended return period through January 15, 2024! Apart from this extended return period, our general return rules apply.


If a product is returned without all of its original components, the following charges will be applied:


If your merchandise has a significant defect right out of the box (e.g., the product is broken, has missing parts, etc.) or you have received the wrong merchandise, we’ll be happy to exchange it.

Please contact our Customer Service representative at 832-465-0584 (From 8 AM to 6 PM ET Monday through Friday) within 72 hours from the date of delivery, and we will send you a replacement or issue you a full refund after you have returned the damaged or defective product. Items damaged due to customer abuse or negligence will not be accepted.

You will not be charged any additional shipping fees for replacement items.

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